Frequent questions
How do I activate the subscription?
You only have to buy one of our products by the subscription method and choose the frequency you want.
How do I access my subscription portal?
You must have an account created in our store for this.
What happens if I don't have an account created in the store but I have an active subscription?
In the case of not having / wanting to create an account in our store, any modification of the edition of the subscription as well as canceling or stopping it must be notified to the email natural.fonan@gmail.com.
We always attend in 24-48 hours.
Can I edit my shipping address?
You can edit it without problem from the client area if you have a Fonan account. We can also do it if you notify us by email: natural.fonan@gmail.com.
Can I delay an order?
You can edit the delivery date without problem from the client area if you have a Fonan account. We can also do it if you notify us by email: natural.fonan@gmail.com.
If I am on vacation and away from home... Can I cancel the order?
You can cancel it without problem from the client area if you have a Fonan account. We can also do it if you notify us by email: natural.fonan@gmail.com.